Facebook/Instagram Policy


Due to recent issues with ordering through Facebook and Instagram shop checkout, all orders received through these channels must be confirmed before they will be completed. 
Once you make your purchase and checkout via Facebook/Instagram checkout system, you will receive an email from my shop. This will include details of your intended purchase.
You must respond to my email within 24 hours to confirm your purchase or your order will be canceled and refunded, no exceptions.
All of my products are handmade and made to order. I do not accept refunds or returns on any custom or made to order products that have been processed. 

WHAT'S YOUR PROCESSING TIME?

Ready to ship: 1-3 business days

Made-to-order: 7-14 business days*

All sets are handmade and will be shipped out as fast as possible. In the event that you order processing exceeds this time period, please contact me directly at thenailengineer@gmail.com


If you need your set(s) faster, we offer "Rush Order" option which will expedite your order processing, express shipping is required for quicker shipping. If you need it by certain date, please send me message to let me know! 

HOW LONG DOES SHIPPING TAKE?

First Class Mail: 3-5 business days

Priority Mail: 1-3 business days

Priority Mail Express: next day shipping

UPS Ground: 3-5 business days 

I am not in control of shipping times, please be mindful of this when placing your order. I am not responsible for incorrect shipping addresses. In the event that your address is not accurate and your package has been shipping already, it must be returned to me before a refund is issued or a new label is purchased.