FAQ

How do I know my nail size and what shape to order?

Check out the sizing guide for information on sizing OR you can order a sizing kit to measure your nails with ease! If you need help with determining what shape is best for you, check out this shape guide for more info on nail shapes.

What's your processing time?

Jewelry/Nail Acc. and Ready to ship: 1-5 business days 

Made-to-order: 1-3 weeks*

All sets are handmade and will be shipped out as fast as possible. In the event that your order processing exceeds this time period (over 21 days), please contact me directly at thenailengineer@gmail.com.

Bulk Orders: 2-4 weeks (This applies to orders that contain more than (5) sets of press-on nails. Please be aware that your order may be shipped sooner.)

Customized Sets: 2-4 weeks (Note this is only an estimated time, it can be changed due to current workload. Please be aware that your order may be shipped sooner but can take longer as well depending on material availability.)

If you need your set(s) faster, we offer "Rush Order" option which will expedite your order processing, express shipping is required for quicker shipping.

If you need your order by certain date, please send me a message as soon as you order to let me know! 

How long does shipping take?

First Class Mail: 3-5 business days

Priority Mail: 1-3 business days

Priority Mail Express: next day shipping

UPS Ground: 3-5 business days 

I am not in control of shipping times, please be mindful of this when placing your order. I am not responsible for incorrect shipping addresses. In the event that your address is not accurate and your package has been shipping already, it must be returned to me before a refund is issued or a new label is purchased.

There are no returns or refunds on orders that have been processed.

*If you cancel an order after 48 hours without valid reasoning, you will no longer be to shop at TheNailEngineer.com.*

How long do press-on sets last?

Both gel polish and acrylic press-on sets are made to be worn for 3 weeks+ with proper preparation and application. All sets are reusable and can be reapplied.

What type of nail glue/adhesive should I use and how long does it last?

Nail Glue - Can stay on for up to 3 weeks+. Make sure to follow the correct nail preparation process to ensure long lasting wear.

Nail Adhesive tabs - Can stay on for up to 1-3 days. It's perfect way to wear your set temporarily and easy to remove/reusable!

Both adhesive types are included with each set of press-ons!

Are your nails reusable?

YES! My sets are all handmade nails are engineered to be long-lasting and reusable if you take good care of them wearing and during removal process!  If you prefer nail glue, I would suggest purchasing an inexpensive electric nail file so you can gently buff away any built up glue on the back of the nails to clean up before you reuse it.

What comes with my nail purchase?

Each set will come with a prep kit (a mini nail file, a nail buffer, nail glue, a sheet of nail adhesive tab, an alcohol wipe and detailed instructions on how to apply/remove your press on nails).

Do you also take custom orders?

Yes, I accept custom orders.